1. INTRODUCTION
Welcome to HESA.
These terms and conditions outline the rules and regulations for using our app.
2. ACCEPTANCE OF TERMS
By accessing and using our app, you accept and agree to be bound by these terms and conditions.
3. AGENT ONBOARDING
3.1 Agent Responsibilities:
- a. Agents must ensure the accurate onboarding of customers as per company protocols.
- b. Agents are responsible for timely and efficient delivery of products to customers.
- c. Agents are required to address and resolve customer concerns promptly.
3.2 Conduct and Compliance:
- a. Agents must adhere to all relevant laws and regulations while performing their duties.
- b. Any form of misconduct, fraud, or negligence may lead to termination of the agent's contract.
- c. Agents are prohibited from sharing or misusing customer data.
- d. Agents must act responsibly and ethically while using the app.
3.3 Liability:
- a. The company is not responsible for any loss or damage resulting from the agent's negligence.
- b. Agents are liable for any damages caused due to a breach of these terms.
3.4 Termination:
- a. The company reserves the right to terminate the agent's services with immediate effect in case of breach of terms.
3.5 Confidentiality:
- a. Agents must maintain the confidentiality of all proprietary information.
3.6 Dispute Resolution:
- a. Any disputes arising from the agent's conduct shall be resolved through arbitration or a mutually agreed method.
4. CUSTOMER ONBOARDING AND ORDER PLACEMENT
4.1 Order Placement:
- a. Orders placed by customers are binding cannot be canceled once confirmed.
- b. The company reserves the right to reject or cancel orders based on product availability or other considerations.
4.2 Payment Terms:
- a. Payment must be made in full at the time of placing an order.
- b. The company is not responsible for any payment issues resulting from customer error.
- c. We accept all payment methods.
- d. All prices are listed and are subject to change.
4.3 Delivery:
- a. Delivery timelines are estimated and may vary. The company is not liable for delays caused by factors beyond its control.
- b. The customer is responsible for providing accurate delivery details. The company is not liable for delivery issues due to incorrect information.
4.4 Returns and Refunds:
- a. Customers may request returns or refunds in accordance with the company's return policy.
- b. The company reserves the right to refuse refunds if the product has been tampered with or used improperly.
4.5 Liability:
- a. The company is not liable for any indirect, incidental, or consequential damages arising from the use of its products.
- b. The maximum liability of the company in any circumstances is limited to the value of the product purchased.
4.6 Dispute Resolution:
- a. Any disputes between the customer and the company shall be resolved through arbitration or a mutually agreed method.
4.7 Privacy:
- a. The company is committed to protecting customer data and will not share personal information without consent, except as required by law.
5. GENERAL TERMS
5.1 Modifications:
- a. The company reserves the right to modify these terms at any time. Changes will be communicated to agents and customers as needed.
- b. These terms are governed by the laws of the jurisdiction in which the company operates.
5.2 Governing Law:
- a. These terms are governed by the laws of the jurisdiction in which the company operates.
6. INTELLECTUAL PROPERTY
- a. All content and materials provided by HESA are the intellectual property of HESA and must not be used without permission.
